Eswatini Football Games

1. Introduction

This Privacy Policy ("Policy") explains how Invertedapps ("Company", "we", "us", "our") collects, uses, stores, shares, and protects personal information when you use Eswatini Football Games ("EFG"), including the EFG mobile application and any associated website, features, and services (together, the "Services").

Invertedapps operates from Mbabane, Kingdom of Eswatini. Eswatini Football Games (EFG) is a mobile application and digital platform owned and operated by Invertedapps.

By downloading, installing, accessing, or using the Services, you acknowledge that you have read and understood this Policy. If you do not agree with this Policy, you should not use the Services.

This Policy should be read together with our Terms and Conditions.

2. Definitions

"Personal Information" means information that identifies, relates to, describes, or could reasonably be linked with you, either alone or in combination with other information.

"EFG" or "Eswatini Football Games" means the mobile application, brand, and digital football platform owned and operated by Invertedapps.

"Services" means the EFG app and any associated website, features, notifications, and related services operated by Invertedapps.

"User", "you", "your" means any person who downloads, installs, accesses, or otherwise uses the Services.

"Invertedapps", "we", "us", "our" means the company that owns and operates EFG and the Services.

3. Information We Collect

We may collect the following categories of information:

3.1 Information You Provide Directly

• Name, email address, phone number, or other contact details when you register or contact us
• Account login credentials or authentication details
• Profile information, such as favourite team, nationality, or communication preferences
• Fan registration details submitted through the Services
• Comments, ratings, predictions, support messages, or other content you submit
• Information you provide when participating in promotions, surveys, or future commercial offerings

3.2 Information Collected Automatically

• Device information, such as device model, operating system, app version, and unique device identifiers
• Log and usage data, such as pages viewed, features used, timestamps, and crash or error reports
• Network and connectivity information
• Approximate location derived from IP address or device settings, where permitted
• Push notification tokens and notification interaction data

3.3 Information from Third-Party Sign-In Providers

If you choose to sign in using a third-party provider such as Google, we may receive information from that provider, such as your name, email address, and profile image, in accordance with your settings and the provider's privacy policy.

3.4 Information Stored Locally on Your Device

The App may store certain preferences, cached content, authentication tokens, or other data locally on your device using secure storage, local databases, or similar technologies to improve performance and user experience.

4. How We Use Your Information

We use personal information for purposes including:

• Providing, operating, maintaining, and improving the Services
• Creating and managing user accounts, where applicable
• Displaying football content, fixtures, results, standings, statistics, and related features
• Processing fan registration and user submissions
• Sending service-related notifications, updates, and security alerts
• Responding to enquiries, complaints, and support requests
• Monitoring usage, diagnosing technical issues, and protecting against fraud or abuse
• Personalising content and remembering your preferences
• Complying with legal obligations and enforcing our Terms and Conditions
• Developing future features such as ticketing, subscriptions, promotions, or other commercial offerings

5. Legal Bases for Processing

Where applicable, we process personal information based on one or more of the following grounds:

• Your consent, such as when you opt in to notifications or submit information voluntarily
• Performance of a contract, such as providing the Services you request
• Our legitimate interests in operating, securing, and improving the Services
• Compliance with legal obligations

6. How We Share Information

We do not sell your personal information. We may share information in the following circumstances:

• Service providers: With vendors who help us operate the Services, such as hosting, analytics, authentication, messaging, and customer support providers
• Football and business partners: Where necessary to support fan registration, promotions, ticketing, or other features, subject to appropriate safeguards
• Legal and safety reasons: Where required by law, regulation, court order, or to protect the rights, safety, and security of users, Invertedapps, or others
• Business transfers: In connection with a merger, acquisition, reorganisation, or sale of assets, subject to this Policy
• With your direction or consent: When you choose to share information or connect the Services with a third party

7. Third-Party Services

The Services may rely on third-party platforms and services, including authentication, cloud hosting, analytics, messaging, payment, and content providers. These third parties may process information according to their own privacy policies.

Examples may include, where enabled in the App:

• Google Sign-In and Firebase services
• Push notification services, including Firebase Cloud Messaging and Huawei Push
• Device, connectivity, and analytics tools
• Third-party websites, ticketing platforms, or payment processors linked from the Services

We are not responsible for the privacy practices of third-party websites or services that we do not control. You should review their policies before providing information to them.

8. Cookies and Similar Technologies

If you access EFG through a website or embedded web content, cookies, local storage, or similar technologies may be used to remember preferences, maintain sessions, measure usage, or improve functionality.

You may be able to control cookies through your browser or device settings, but disabling them may affect certain features.

9. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Policy, unless a longer retention period is required or permitted by law.

Retention periods may vary depending on the type of information, whether you maintain an account, and our legal, security, and operational needs. When information is no longer required, we will delete, anonymise, or securely dispose of it where practicable.

10. Data Security

We use reasonable administrative, technical, and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

These measures may include secure storage, encrypted connections, access controls, and authentication safeguards. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Your Rights and Choices

Depending on applicable law, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to legal exceptions
• Withdraw consent where processing is based on consent
• Object to or restrict certain processing activities
• Disable push notifications through your device settings
• Delete the App and stop using the Services

To make a privacy request, contact us using the details in Section 17. We may need to verify your identity before responding.

If you have an app account, you can also permanently delete it in the App under Profile → Account Security → Delete Account (or Profile → Delete Account). Password accounts must confirm with their password. Google sign-in accounts confirm by typing DELETE. Deleting your account removes your profile, sessions, community posts, and fantasy manager data. Order and ticket records may be retained in anonymised form for financial and operational records.

12. Children's Privacy

The Services are intended for users aged 13 and older. We do not knowingly collect personal information from children under 13 without appropriate parental consent.

We do not verify the age of individual users and rely on parents and legal guardians to supervise children's use of the Services. If you believe a child under 13 has provided personal information without appropriate consent, please contact us and we will take reasonable steps to delete that information.

13. International Data Transfers

Invertedapps operates from Eswatini, but some service providers may process information in other countries. Where information is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place, consistent with applicable law.

14. Push Notifications and Communications

With your permission, we may send push notifications about match updates, news, promotions, account activity, or other Service-related messages.

You can manage notification preferences through your device settings or, where available, within the App. Even if you disable promotional notifications, we may still send important service or security messages where necessary.

15. Account, Authentication, and Biometric Data

If you create an account or enable security features such as biometric login, we and our service providers may process authentication credentials, session tokens, and device security data needed to verify your identity and protect your account.

Biometric authentication, where supported, is generally handled by your device's operating system. We do not receive or store your raw biometric data.

16. Changes to This Policy

We may update this Policy from time to time. When we make material changes, we will update the "Effective Date" at the top of this page and may provide additional notice through the App, email, or other reasonable means.

Your continued use of the Services after an updated Policy takes effect constitutes acceptance of the revised Policy, unless applicable law requires otherwise.